We’re here for you – trading update

08 Jul 2020

Centre update: 8.07.2020

These are difficult times for our community and our priority is the health, safety and well-being of our customers, retailers, team members and the broader community.

Following advice from the Victorian Government and the return to Stage three restrictions, The Glen remains open for our local community to shop for essential and necessary products and services they need.

However, as part of this, the following stores and services will temporarily close from 11:59pm on 8 July for six weeks:

  • Beauty therapy
  • Day spas and massage
  • Nail bars
  • Laser clinics
  • Tanning and waxing salons

Our cafes, Food Gallery and dining operators can again remain open with takeaway and delivery services available – see the guide here. Unaffected stores and services remain open for your convenience, with physical distancing in place.

We also continue to have stringent health and safety measures in place including increased sanitisation and cleaning of high touch areas and heat-mapping to help our team identify any busy zones in our centre. We will continue to monitor and follow advice from the government to ensure we remain a safe place to visit.

You will be able to find updates here on our website or please check with individual stores as opening hours may vary.

We thank you for your continued support and understanding during this unprecedented time.

Stay safe and we will get through this together.

For further information, please refer to our Frequency Asked Questions.

 

Frequently Asked Questions

Is The Glen open?
Yes, The Glen is open for our local community to shop for essential products and services they need seven days a week. However, note that all beauty services are temporarily closed as of 11:59pm on 8 July.

Our cafes and restaurants remain open for takeaway and deliveries while you can’t dine in until mid-August.

Shopping centres are classified by the Victorian Government as essential as they play a key role in the community giving customers access to fresh food and groceries, household items, medical services and supplies and financial services.

Of course, we continue to have stringent health and safety measures in place including increased sanitisation and cleaning of high touch areas and heat-mapping to help our team identify any busy zones in our centre.

We will continue to monitor and follow advice from the government to ensure we continue to play an essential role in our local community.

What are The Glen's opening hours?
Monday to Wednesday: 9am – 5:30pm
Thursday & Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm

Please note that retailer opening hours may vary so please contact the store directly or find their store listing here.

What’s changed since the Victorian Government’s update on 7 July?
With the latest government update, our beauty services are temporarily closed as of 11:59pm, 8 July.

Our cafes and restaurants are again open for takeaway and deliveries while you can’t dine in until mid-August.

What is closed?
Some of our retailers are temporarily closed including:

  • Beauty therapy
  • Day spas and massage
  • Nail bars
  • Laser clinics
  • Tanning and waxing salons

I want to visit a specific retailer – how do I know if they are open?
We recommend contacting the retailer directly as individual store opening hours can differ from our centre opening hours. You can find a comprehensive list of our retailers here.

What are you doing to keep the community safe?
Our focus remains the health, well-being and safety of everyone in our centres - our customers, our retailers and our retailers.

Of course, we continue to have a range of stringent and protective measures in place including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals for our retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances
  • Heat-mapping to help our team identify any busy zones in our centre
  • Additional team members in-centre during peak periods, offering hand sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour
  • Precautionary closure of mall furniture, playground and kids rides, until further notice.